♡ Before ordering, please read this page carefully! ♡
Please click here to see the list of delivery stops and also check your country´s current guidelines regarding international mail before ordering.
Processing time:
It will take up to 2-3 weeks for me to fulfill orders and this can fluctuate based on the current volume of orders. Please note that I have another job on the side so I am juggling that and mochinailsss simultanously!
Please follow us on Instagram or Twitter for any updates if this changes!
If you are willing to be patient, then you can be sure of the good quality of nails you get!
Delivery:
Mochinailsss ships locally in Singapore and internationally. We send parcels every Monday and Thursday.
All products are packaged in bubble wrap mailers to avoid damages. We also paste "Fragile!" stickers on our packages to remind the delivery company to handle our packages with care.
Please note that once an order is shipped, it is no longer my responsibility for lost or damaged items.
We do not accept returns or refunds.
Shipping estimates:
Shipping time:- Singapore: 3 - 5 working days
- Asia (except Singapore): 1-2 weeks
- Australia: 1-2 weeks
- USA: 2-4 weeks
- UK: 2-4 weeks
- Everywhere: 2-5 weeks
Shipping costs:
- Singapore: tracked $2.50 | untracked: $1
- Asia (except Singapore): tracked $7 | untracked: $5
- Australia: tracked $10 | untracked: $8
- USA: tracked $12 | untracked: $8
- UK: tracked $12 | untracked: $8
- Everywhere: tracked $20 | untracked: $15
Types of shipping:
- TRACKED shipping: I highly recommend choosing tracked shipping if you have a big order or you're delivering to anywhere outside Singapore!! You will receive a dispatch notification with your tracking code as soon as your order is fulfilled. Please allow 2-3 days for tracking details to update once your order is on their way.
- UNTRACKED shipping: This is a cheaper option, however we both CANNOT see the progress of the order delivery. Lost mail will not be refunded or replaced.
Lost mail:
No tracking number will be provided and if you select untracked delivery option, it means that you agree with the associated risks involved with untrtacked delivery. I am not responsible for lost orders.
Please note that once your orders are shipped out, it is the postal authority's responsibility to deliver your goods. I do not have access to your country's mailing service so please contact them!
Another related page to read is the FAQ page. Please give it a once-over to know the non-related shipping terms and conditions. Thank you! ♡